FAQs
What is included in a Free QEPR Membership?
Loss Prevention & Tracking of your smartphone-
QEPR's Free Membership include a complete suite of Loss Prevention tools, to ensure you never misplace your smartphone again.
As a free QEPR Member, you can pair your QEPR Key Fob to your smartphone via a simple bluetooth connection.
In an instance when you mistakingly leave your phone behind, as you walk away your QEPR Key Fob will immediately notify you via an audible Separation Alert
If you have misplaced your phone nearby, even if your phone is on silent you can ring your phone by simply pressing the button on your QEPR Key Fob. You can even ring your phone from within your User Profile on the QEPR.com website!
Likewise, if you have misplaced your QEPR Key Fob nearby, you can ring your fob by simply pressing the button within your QEPR Mobile Application.
Fob Sharing-
Share your QEPR Key Fob with one additional person
SafeZone-
Create 1 safe zone, which disables your Separation Alert when within range
BackTraQ-
View the current Location of phone, QEPR fob, and/or Apple Watch
Concierge Member Support-
Every QEPR Member can enjoy exclusive, Concierge Level Support via:
- Live Phone Support
- Facebook Messenger
- WhatsApp Chat Bot
- QEPR Live Text Chat
- QEPR's YouTube Video Channel
- Email Support
- SMS Text Messaging
- QEPR's Live FAQ's
You can view complete Free vs Paid Membership plans HERE
Do I have to have a US mobile number and address to purchase a QEPR Membership Plan?
Yes, a mobile number and shipping address is required to select a QEPR membership plan, and receive your QEPR Key Fob in the mail.
Does QEPR only operate in the US?
Yes, currently QEPR only operates in the US.
We have plans to launch into other countries, as soon as possible.
Do I always have to leave my GPS on while using QEPR? Or do I only need to turn on the GPS when I need to locate my phone?
Yes, your location settings must be turned on in order for BackTraQ to provide you with the current, and last 50time-stamped locations of your phone, QEPR Key Fob, and/or Smart Watch
What happens if I find a lost phone with a QEPR Smart TAG?
In the event you find a misplaced phone with a QEPR Smart TAG, simply scan the QR Code with your phone, or call/text the 1-800 number on the TAG.
You will be immediately connected with the phone owner's QEPR Contacts, and can arrange for the phone's quick and easy return.
If the phone owner's QEPR Contacts happen to be unavailable, your smartphone's map will present you with the closest FedEx and UPS location(s). You can then simply drop the phone off, and let QEPR handle the rest!
Is QEPR’s Concierge Member Support available to all QEPR Members?
Yes, Member Support is available to both Free, and Paid QEPR Members.
Every QEPR Member can enjoy exclusive, Concierge Level Support via:
- Live Phone Support
- Facebook Messenger
- WhatsApp Chat Bot
- QEPR Live Text Chat
- QEPR's YouTube Video Channel
- Email Support
- SMS Text Messaging
- QEPR's Live FAQ's
If you have any further questions about Member Support, feel free to contact us.
How can I access QEPR’s Concierge Member Support?
Every QEPR Member can enjoy exclusive, Concierge Level Support via:
- Live Phone Support
- Facebook Messenger
- WhatsApp Chat Bot
- QEPR Live Text Chat
- QEPR's YouTube Video Channel
- Email Support
- SMS Text Messaging
- QEPR's Live FAQ's
If you have any further questions about Member Support, feel free to contact us.
Can I use the QEPR Key Fob as a Free QEPR Member?
Yes, as a free Member, you have complete access to Loss Prevention & Tracking of your smartphone.
QEPR's Free Membership include a complete suite of Loss Prevention tools, to ensure you never misplace your smartphone again.
As a free QEPR Member, you can pair your QEPR Key Fob to your smartphone via a simple bluetooth connection.
In an instance when you mistakingly leave your phone behind, as you walk away your QEPR Key Fob will immediately notify you via an audible Separation Alert
If you have misplaced your phone nearby, even if your phone is on silent you can ring your phone by simply pressing the button on your QEPR Key Fob. You can even ring your phone from within your User Profile on the QEPR.com website!
Likewise, if you have misplaced your QEPR Key Fob nearby, you can ring your fob by simply pressing the button within your QEPR Mobile Application.
What is BackTraQ?
BackTraQ provides you with time-stamped, tracking location history of your smartphone, QEPR key fob, and smart watch.
As a feature of your paid QEPR Membership, you can track your current, and last 50 locations of your phone, QEPR Key Fob, and/or Smart Watch
QEPR's free Membership plan includes tracking the current location only of your phone, QEPR Key Fob, and/or Smart Watch
Does QEPR ship my phone back to me, if I am not a member?
No, QEPR's QuickShip service is a feature of a paid Membership
As a feature of your paid QEPR Membership, you have access to FastTraQ- a service which provides your misplaced smartphone, the fastest and easiest path back home.
FastTraQ succeeds via:
- QEPR Contacts- Your preselected friend and family member(s) which receive a notification immediately once your misplaced phone is found.
- QuickShip- a service which covers all aspects of mailing a lost and found smartphone, directly back to your home or office.
FastTraQ is not offered in the free QEPR Membership plan.
You can view complete Free vs Paid Membership plans HERE
Where do I update my QuickShip Address?
QuickShip mails your lost and found device directly back into your hands.
Your three QuickShip addresses can be updated from your mobile application, and/or website User Profile. Please log in HERE.
You can store up to three QuickShip addresses, and choose at anytime which you would like to be your primary address.
As a feature of your paid QEPR Membership, QEPR even covers the cost of your lost and found phone being shipped back to your home or office!
QuickShip is not offered in the free QEPR Membership plan.
What is QuickShip?
QuickShip mails your lost and found device directly back into your hands.
As a feature of your paid QEPR Membership, QEPR covers the cost of your lost and found phone being shipped back to your home or office.
You can store up to three QuickShip addresses, and choose at anytime which you would like to be your primary address. Your three QuickShip addresses can be updated from your mobile application, and/or website User Profile. Please log in HERE.
QuickShip is not offered in the free QEPR Membership plan.
Can anyone be a QEPR Contact?
Yes, anyone can be a QEPR Contact. Your QEPR Contacts do not need to be Members of QEPR.
You may select any three family members or close friends to be your QEPR Contacts.
We recommend choosing three individuals that you are in regular contact with as there is a good chance they will be close to you and notified, the moment your misplaced device is found.
If you own a second phone, we recommend making your second phone a QEPR Contact so you are instantly notified, the moment your misplaced 2nd device is found.
As a feature of your paid QEPR Membership, Your QEPR Contacts can be updated from your mobile application, and/or website User Profile. Please log in HERE.
Where do I update my QEPR Contacts?
As a feature of your paid QEPR Membership, Your QEPR Contacts can be updated from your mobile application, and/or website User Profile. Please log in HERE.
You may select any three family members or close friends to be your QEPR Contacts.
We recommend choosing three individuals that you are in regular contact with as there is a good chance they will be close to you and notified, the moment your misplaced device is found.
If you own a second phone, we recommend making your second phone a QEPR Contact so you are instantly notified, the moment your misplaced 2nd device is found.
What is QEPR Contacts?
As a feature of your paid QEPR Membership, your QEPR Contacts are notified instantly when your misplaced device is found.
You may select any three family members or close friends to be your QEPR Contacts.
We recommend choosing three individuals that you are in regular contact with as there is a good chance they will be close to you and notified, the moment your misplaced device is found.
If you own a second phone, we recommend making your second phone a QEPR Contact so you are instantly notified, the moment your misplaced 2nd device is found.
What is FastTraQ?
As a feature of your paid QEPR Membership, you have access to FastTraQ- a service which provides your misplaced smartphone, the fastest and easiest path back home.
FastTraQ succeeds via:
- QEPR Contacts- Your preselected friend and family member(s) which receive a notification immediately once your misplaced phone is found.
- QuickShip- a service which covers all aspects of mailing a lost and found smartphone, directly back to your home or office.
FastTraQ is not offered in the free QEPR Membership plan.
You can view complete Free vs Paid Membership plans HERE
What is the Founder’s Club?
For a limited time, in advance of commercialization we are offering special Early Adopter pricing of the world’s first and only set of technologies which serve in the loss prevention, tracking, and recovery of smartphones.
View QEPR's Founder's Club HERE
What are the QEPR Memberships?
Every QEPR User, is a QEPR Member.
QEPR offers both free, and paid memberships which include access to:
Loss Prevention & Tracking of your smartphone-
QEPR's Free Membership include a complete suite of Loss Prevention tools, to ensure you never misplace your smartphone again.
As a free QEPR Member, you can pair your QEPR Key Fob to your smartphone via a simple bluetooth connection.
In an instance when you mistakingly leave your phone behind, as you walk away your QEPR Key Fob will immediately notify you via an audible Separation Alert
If you have misplaced your phone nearby, even if your phone is on silent you can ring your phone by simply pressing the button on your QEPR Key Fob. You can even ring your phone from within your User Profile on the QEPR.com website!
Likewise, if you have misplaced your QEPR Key Fob nearby, you can ring your fob by simply pressing the button within your QEPR Mobile Application.
Fob Sharing-
Share your QEPR Key Fob
SafeZone-
Create safe zones, which disables your Separation Alert when within range
BackTraQ-
View the current, and last 50 locations of phone, QEPR fob, and/or Apple Watch
FastTraQ: QEPR Contacts-
3 personal contacts notified immediately when phone is recovered
FastTraQ: QuickShip-
QEPR mails, and covers all shipping costs of your lost and found phone being shipped directly back into your hands
FobLife-
View status of QEPR key fob battery life
Concierge Member Support-
Every QEPR Member can enjoy exclusive, Concierge Level Support via:
- Live Phone Support
- Facebook Messenger
- WhatsApp Chat Bot
- QEPR Live Text Chat
- QEPR's YouTube Video Channel
- Email Support
- SMS Text Messaging
- QEPR's Live FAQ's
You can view complete Free vs Paid Membership plans HERE
How does QEPR help me if someone steals my phone?
In the unfortunate event that your smartphone is stollen, QEPR provides a number of ways to keep you connected.
You can log into your user profile via the QEPR.com website and view the phone's current, and last 50 locations.
You can also log into your mobile application via a friend or family member who has QEPR downloaded to their phone, and view the phone's current, and last 50 locations.
How does QEPR help me get my lost phone back?
If you lose your phone, don’t worry! As a feature of your paid QEPR Membership, we provide you with numerous ways to retrieve your lost and found phone.
BackTraQ- Retrace the current, and last 50 locations of your phone and fob via your user profile on website or mobile application
FastTraQ- A service which provides your misplaced smartphone, the fastest and easiest path back home. FastTraQ succeeds via:
- QEPR Contacts- Your preselected friend and family member(s) which receive a notification immediately once your misplaced phone is found.
- QuickShip- a service which covers all aspects of mailing a lost and found smartphone, directly back to your home or office.
How does QEPR help me from losing my phone?
Loss Prevention & Tracking of your smartphone-
QEPR's Free Membership include a complete suite of Loss Prevention tools, to ensure you never misplace your smartphone again.
As a free QEPR Member, you can pair your QEPR Key Fob to your smartphone via a simple bluetooth connection.
In an instance when you mistakingly leave your phone behind, as you walk away your QEPR Key Fob will immediately notify you via an audible Separation Alert
If you have misplaced your phone nearby, even if your phone is on silent you can ring your phone by simply pressing the button on your QEPR Key Fob. You can even ring your phone from within your User Profile on the QEPR.com website!
Likewise, if you have misplaced your QEPR Key Fob nearby, you can ring your fob by simply pressing the button within your QEPR Mobile Application.
How does QEPR’s Key Fob work?
Loss Prevention & Tracking of your smartphone-
Your QEPR Key Fob ensures you never misplace your smartphone again.
Your QEPR Key Fob first pairs to your smartphone via a simple bluetooth connection.
In an instance when you mistakingly leave your phone behind, as you walk away your QEPR Key Fob will immediately notify you via an audible Separation Alert
If you have misplaced your phone nearby, even if your phone is on silent you can ring your phone by simply pressing the button on your QEPR Key Fob. You can even ring your phone from within your User Profile on the QEPR.com website!
Likewise, if you have misplaced your QEPR Key Fob nearby, you can ring your fob by simply pressing the button within your QEPR Mobile Application.
How is QEPR different than other tracking devices?
QEPR's Free Membership include a complete suite of Loss Prevention tools, to ensure you never misplace your smartphone again.
As a free QEPR Member, you can pair your QEPR Key Fob to your smartphone via a simple bluetooth connection.
In an instance when you mistakingly leave your phone behind, as you walk away your QEPR Key Fob will immediately notify you via an audible Separation Alert
If you have misplaced your phone nearby, even if your phone is on silent you can ring your phone by simply pressing the button on your QEPR Key Fob. You can even ring your phone from within your User Profile on the QEPR.com website!
Likewise, if you have misplaced your QEPR Key Fob nearby, you can ring your fob by simply pressing the button within your QEPR Mobile Application.
Fob Sharing-
Share your QEPR Key Fob
SafeZone-
Create safe zones, which disables your Separation Alert when within range
BackTraQ-
View the current, and last 50 locations of your phone, QEPR fob, and/or Apple Watch
FastTraQ: QEPR Contacts-
3 personal contacts notified immediately when your lost phone is recovered
FastTraQ: QuickShip-
QEPR mails, and covers all shipping costs of your lost and found phone being shipped directly back into your hands
FobLife-
View status of QEPR key fob battery life
Concierge Member Support-
Every QEPR Member can enjoy exclusive, Concierge Level Support via:
- Live Phone Support
- Facebook Messenger
- WhatsApp Chat Bot
- QEPR Live Text Chat
- QEPR's YouTube Video Channel
- Email Support
- SMS Text Messaging
- QEPR's Live FAQ's
You can view complete Free vs Paid Membership plans HERE
What is QEPR?
QEPR's Free Membership include a complete suite of Loss Prevention tools, to ensure you never misplace your smartphone again.
As a free QEPR Member, you can pair your QEPR Key Fob to your smartphone via a simple bluetooth connection.
In an instance when you mistakingly leave your phone behind, as you walk away your QEPR Key Fob will immediately notify you via an audible Separation Alert
If you have misplaced your phone nearby, even if your phone is on silent you can ring your phone by simply pressing the button on your QEPR Key Fob. You can even ring your phone from within your User Profile on the QEPR.com website!
Likewise, if you have misplaced your QEPR Key Fob nearby, you can ring your fob by simply pressing the button within your QEPR Mobile Application.
Fob Sharing-
Share your QEPR Key Fob
SafeZone-
Create safe zones, which disables your Separation Alert when within range
BackTraQ-
View the current, and last 50 locations of your phone, QEPR fob, and/or Apple Watch
FastTraQ: QEPR Contacts-
3 personal contacts notified immediately when your lost phone is recovered
FastTraQ: QuickShip-
QEPR mails, and covers all shipping costs of your lost and found phone being shipped directly back into your hands
FobLife-
View status of QEPR key fob battery life
Concierge Member Support-
Every QEPR Member can enjoy exclusive, Concierge Level Support via:
- Live Phone Support
- Facebook Messenger
- WhatsApp Chat Bot
- QEPR Live Text Chat
- QEPR's YouTube Video Channel
- Email Support
- SMS Text Messaging
- QEPR's Live FAQ's
Watch QEPR's Explainer Video HERE